Privacy Policy

About LoanEx

LoanEx is a FinTech commerce platform that enables customers to shop for products and pay through flexible EMI plans. We are committed to transparency, responsible lending practices, and protecting the privacy of everyone who uses our platform.

By accessing or using LoanEx, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our services.

Information We Collect

We may collect the following categories of personal information:

• Account information — name, email address, mobile number, date of birth, and login credentials.
• Profile details — address, employment information, and communication preferences.
• Order and transaction data — products purchased, order history, loan applications, and EMI schedules.
• Support interactions — messages, tickets, and feedback submitted through our help channels.
• Technical data — IP address, browser type, device identifiers, and usage logs collected automatically when you visit our website or app.

KYC & Identity Verification

To comply with applicable regulations and to assess EMI eligibility, we may collect and verify identity documents and related information, including:

• Aadhaar, PAN, or other government-issued identification
• Bank account details for verification and disbursement
• Selfie or liveness checks where required for fraud prevention
• Information retrieved through authorized verification partners (e.g., DigiLocker)

KYC data is used solely for identity verification, credit assessment, regulatory compliance, and fraud prevention. We retain such records only for as long as required by law and our internal policies.

How We Use Your Information

We use the information we collect to:

• Create and manage your LoanEx account
• Process orders, loan applications, and EMI repayments
• Verify your identity and assess creditworthiness
• Communicate order updates, payment reminders, and service notifications
• Provide customer support and resolve disputes
• Improve our website, products, and user experience
• Detect, prevent, and investigate fraud or unauthorized activity
• Comply with legal, regulatory, and contractual obligations

EMI & Payment Information

When you apply for EMI or make payments through LoanEx, we collect payment-related information such as transaction amounts, payment method details, repayment history, and autopay preferences.

Payment processing is handled through secure, PCI-compliant payment gateways. LoanEx does not store full card numbers on our servers. We may share limited payment data with our payment partners solely to complete transactions and manage recurring EMI collections.

Device & Location Data

With your consent where required, we may collect device and location information to enhance security, prevent fraud, and improve service delivery. This may include:

• Device model, operating system, and unique device identifiers
• Approximate or precise location based on IP address or GPS (where permitted)
• App usage patterns and session activity

You can manage location permissions through your device settings. Disabling location access may limit certain security features but will not prevent core shopping and EMI services.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security reviews.

While we strive to safeguard your data, no method of transmission or storage is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permissible
• Withdraw consent for optional data processing
• Opt out of marketing communications
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe as required by applicable regulations.

Third-Party Services

LoanEx works with trusted third-party providers for payment processing, identity verification, analytics, cloud hosting, and customer communication. These partners process data only on our instructions and in accordance with applicable privacy and security standards.

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties and encourage you to review their policies before sharing personal information.